DESMOND POONGAVANAM

Led business development initiatives at Scrums.com, driving outbound opportunity generation and team performance to achieve key results.

• Spearheaded outbound opportunity generation, consistently exceeding targets and expanding market reach.
• Managed and mentored a business development team, successfully guiding them to achieve and surpass key OKRs.
• Developed and implemented strategic outreach campaigns, significantly increasing qualified lead generation.
• Analyzed and reported on key performance metrics, providing data-driven insights to optimize sales strategies.

Drove digital sales at Vaso Connect, managing both inbound and outbound channels to achieve and surpass sales targets.

• Achieved and consistently exceeded sales KPIs by effectively closing both inbound and outbound digital sales opportunities.
• Generated qualified leads and expanded the customer database through targeted digital marketing and advertising campaigns.
• Maintained exceptional call quality, fostering strong client relationships and enhancing customer satisfaction.
• Streamlined sales operations by accurately capturing data on various CRM systems and contributing to team strategic planning.

Executed sales strategies at STARTEK (AEGIS), focusing on both inbound and outbound channels to meet and exceed sales objectives.

• Consistently met and surpassed sales KPIs, successfully closing a diverse portfolio of inbound and outbound sales.
• Maintained high standards of call quality, ensuring effective client communication and service delivery.
• Provided accurate and timely reporting on sales targets, contributing to informed decision-making.
• Utilized various sales platforms for efficient data capture and supported management in team strategy sessions.

Managed comprehensive sales cycles as a Senior Sales Associate at WNS Global, consistently achieving and exceeding performance metrics over a six-year tenure.

• Consistently exceeded sales KPIs over a 6-year tenure, driving significant revenue growth through inbound and outbound sales.
• Maintained exceptional call quality and customer service, building lasting client relationships and fostering loyalty.
• Generated comprehensive sales performance reports, offering critical insights for strategic adjustments and forecasting.
• Managed and optimized sales data capture across multiple systems, enhancing operational efficiency and data integrity.

Supported back-office operations at NEDBANK, managing administrative tasks and data capturing to ensure operational efficiency.

• Managed critical office administration and data capturing tasks, ensuring high levels of accuracy and compliance.
• Consistently met and maintained operational KPIs, contributing to seamless back-office functions.
• Provided actionable feedback to direct management, supporting continuous process improvement initiatives.

Performed retail sales and cashier duties in the technical department at CNA, building customer rapport and achieving sales targets.

• Achieved and consistently met monthly sales targets as a technical department sales representative.
• Cultivated strong customer rapport, providing expert product knowledge and enhancing customer satisfaction.
• Accurately managed daily cash transactions and balanced registers, ensuring financial integrity and accountability.

Provided efficient valet services at TPMS, ensuring secure and well-maintained vehicle handling for clients.

• Managed the efficient and secure transfer of customer vehicles to and from storage facilities.
• Ensured meticulous care and maintenance of all customer vehicles, upholding high service standards.